Customer Service

• Opening hours+

  Our customer service desk can be reached by email & Instagram at the business hours listed below:

  Monday	09:00 - 19:00
  Tuesday	09:00 - 19:00
  Wednesday	09:00 - 19:00
  Thursday	09:00 - 19:00
  Friday	09:00 - 19:00
  Saturday	09:00 - 19:00
  Sunday	09:00 - 19:00

• Suggestions+

  We like to give you the best possible service and therefore we appreciate it greatly if you have any suggestions that will help improve this service. Your ideas, comments and suggestions concerning your experience with Rituals.me are more than welcome. Please leave your comments by using the contact form.

• Complaints+

  We do everything in our power to ensure that the world of RITUALS enriches your life with beautiful experiences and products. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint please inform us using one of the options below.

  - Email our customer service and we will reply within 48 hours

Delivery

• Delivery service +

  Our standard delivery time is within 1-2 business days in the UAE and 3-5 business days in KSA/ Qatar/ Bahrain/ Kuwait and Oman. However, during the sale period/festive season, delivery time may vary and can take up to 5-7 business days. This extension is due to a significant increase in the number of orders we receive. Additionally, if an item is not available at our main fulfillment location, our team may need time to arrange it from different locations, further extending the delivery time.

• Different delivery address +

  If you would like to have your order shipped to a different address, because you're not at home or because your order is a gift, you can fill in the delivery address during checkout. You can also write to our customer service and request them for an address change. However, delivery address can only be changed before your order is dispatched from our warehouse.

  The invoice will be e-mailed to you and the package will be delivered to the address provided.

• Follow your order +

  We find it important that you know when to expect your order. Therefore we will confirm the following information by email:

  Your order…
  Order is confirmed
  Order is delivered
  BY SMS
  Order is confirmed
  Order is shipped
  Out for delivery
  Order is delivered

• Shipping rates +

  UAE – 20 AED

  KUWAIT –2 KWD

  QATAR – 20 QAR

  SAUDI ARABIA – 30 SAR

  BAHRAIN – 2 BHD

  Oman – 2 OMR

  
  

  Cash on delivery charges:-

  UAE – 20 AED

  KUWAIT – 2.750 KWD

  QATAR – 20 QAR

  SAUDI ARABIA – 20 SAR

  BAHRAIN – 2 BHD

  Oman – 2 OMR

• International shipping times +

  We only ship in UAE, KSA, Kuwait ,Qatar, Bahrain & Oman for the moment.

  United Arab Emirates:- 1-2 days

  Kuwait:- 2-4 days

  Qatar:- 2-4 days

  Saudi Arabia :- 2-4 days

  Bahrain:-2-4 days

  Oman:- 2-4 days

Returns And exchanges

• 14 days to change your mind +

  If you are not completely satisfied with your purchase we offer you a 14 day return service free of charge. However, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging.

• Creating a return request+

  - Click on My Account-> Returns-> Create a Return-> Choose a reason for return-> Proceed & submit

  - Our courier partner shall collect the package with 3-4 days

  - Once the item is picked up & it matches the criteria of return (unused, good condition, with original tags)

  
  

  - If your unable to create Return request please email us at - care@ritualsme.com

  Please contact our customer service before you return your products. They will be glad to further assist you.

  ** Please note that returns for orders placed online cannot happen at any of our retail stores.

• Can I return my products at all times?+

  We offer you a 14 day return service free of charge.

  When and if returning your products, please consider the following terms and conditions:

  - Cosmetic products (cream, make-up, lotion, gel, shampoo, shower foam, etcetera.) may only be returned unopened and in their original packaging for hygienic reasons. Unfortunately we will not take back any opened containers, jars, tubes or bottles.

  - We will only be able to accept returns on clothing when they have not been worn, soiled or washed and only if the original price tags are still attached. Underwear can only be returned in unopened packaging.

  - We are able to process your returns only when the order is returned to us in sellable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.

  ** Please note that returns for orders placed online cannot happen at any of our retail stores.

  
  

• How do I return or exchange my product(s)?+

  In order to return your product, please write to our Customer Service. Unfortunately, we do not provide exchanges as of now. If you are unhappy with your product, kindly place a return request to our Customer Service team.

• How long will it take to receive my refund?+

  As soon as your return order has been accepted we will refund your money within 5-7 working days.

  The way your refund is processed depends on your original payment method however if your order was placed through cash in case of return the amount will be refunded as Store credit to your Rituals account.